Answering Post Purchase Support Calls / Consumer Consulting Questions

With its technological infrastructure and well-trained team, Connect guarantees to answer all questions and demands concerning your products and services in accordance with formerly determined and agreed standard service criteria.

Apart from demands communicated on the phone, demands and questions communicated through channels such as web chat, e-mail and fax will also be answered by our well trained Customer Service Representatives.

Outbound Customer Information Calls

FThe customers who have just started to work with your company will be called by our Customer Service Representatives with a "welcoming" approach and be informed on your company's subscription number, customer number etc.

Outbound Logistic Support Calls

Our Customer Service Representatives will ensure that messages such as e-mails, faxes and direct mails that have been sent out by your company have been received or not, by calling your customers.

Answering Complaint Calls
Complaint calls made by your customers will be professionally taken by our trained Customer Service Representatives and will be answered within the framework of formerly determined standards.

Apart from demands communicated on the phone, demands and questions communicated through channels such as web chat, e-mail and fax will be answered by our Customer Service Representatives.

Outbound Calls Concerning Complaints

After required action concerning complaint calls is initiated and the problem is solved, your customers will be called and informed on the result if need be. Apart from demands communicated on the phone, demands and questions communicated through channels such as web chat, e-mail and fax will be answered by our Customer Service Representatives.

Crises Support Line

All questions concerning your products and services will be answered by our Customer Services Representatives who have been formerly trained on all details concerning your business processes.

Apart from demands communicated on the phone, demands and questions communicated through channels such as web chat, e-mail and fax will be answered by our Customer Service Representatives.