Solution Partner Philosophy
Connect Call Center Solutions positions itself as a solution partner that adds value to the institutions rather than act as a mere supplier for the institutions / companies it provides service with. At this point, the time and energy Connect invests in acknowledging the business, objectives and business process of the company is the most "differentiating" factor. Connect employees analyze the processes of the companies through Process Oriented Proactive Planning (POPP) methodology. They formulate the services in accordance with customer needs. This way, on behalf of the partner institution, Connect provides answers to questions such as "how better, how fast and how convenient could that be done".

Expertise and Innovation
Connect Call Center Solutions executives have been carrying out active tasks of consultancy and training along with structuring of the call center sector and are still taking active parts in this sector. All developments concerning call center applications are tracked daily by Connect's expert executive team; working procedures and technological needs are periodically reviewed and improved. This provides the company receiving service with new ideas and thus contributes in business development.

POPP- Process Oriented Proactive Planning
Developed by Connect, POPP- Process Oriented Proactive Planning has come to life following a 6-year sectoral accumulation of know how. It provides a long term Call Center Management planning by evaluating the expectations of the company and by determining the possibilities that might be encountered in all management processes through "what-if" scenarios. This way all business processes enable new models to be formulated in the long run to be easily included in the scope of service. These processes also accelerate the pace of the project and enable success upon first application right away.

High Service Quality and Operational Perfection
Experience and know how gained by Connect Call Center Solutions executives in the call center sector mean that operational perfection in each service area provided for customers is taken under guaranty.

Flexibility and Effective Cost Management
Connect Call Center Solutions utilize Activity Based Costing approach in call center operations. This way efficiency and capacity usage calculations can be effectively carried out and it can also provide the companies with correct and flexible pricing alternatives.

Technological Investments
Connect Call Center Solutions can provide its customers with special alternatives through entirely integrated technological infrastructure. Having all available call center technologies, Connect can also easily adapt new technological facilities required to its infrastructure. Besides, directing calls to alternative channels such as a more convenient IVR can result in considerable cost savings.

Quality and Process Improvement
All data that have been collected for the company that is being served in Connect Call Center Solutions are evaluated and utilized in order to improve the institution and its service process. This way all companies receiving service are more effectively served and new ideas can be presented to the company.

Effective Post Purchase Support Service
Both requirements and tendencies defined as proactive by Connect and demands communicated by companies being served are timely considered and evaluated through "planning and realization" meetings thanks to the advantage POPP method provides. The action is initiated following this step.

Employee Quality
Departing from "The first condition to provide perfect customer service is creating a customer representative who presents a knowledgeable and proactive approach" view, Connect Call Center Solutions collaborates with competent, knowledgeable, flexible, highly motivated, lively and enthusiastic customer representatives.